5mnths to fix a Michel herbelin watch!

The yellow gold bracelet watch stopped working after replacing the battery and it was confirmed that the mechanism of the watch was faulty.<br> <br> I dropped the watch at American Swiss east gate on the 28th of September 2015 and was told it will be ready for collection on the 7th November 2015.<br> <br> About the 2nd week of November it was still not available when I went to collect it. Finishing date was pushed to 4th December which never happened but only then I got emails from the after sales clerk requesting that I choose a dial/face to replace the original one but only after more than two months and a couple of emails and calls between the branch attendants and the area manager.<br> <br> The branch attendants even went to an extent of lying that they had been occassionally tried to contact me to give me feedback/updates prior to December 4 on top of the unexplained R1400 I was told to 'make ready' as quoted by their workshop.<br> <br> The worst was having to explain from scratch to the area manager in November the reason I brought the watch in September!<br> <br> It's awful that such a brand is associated with such service and mostly so as the watch is of sentimental value...but I'm still without it for 5months!!