43 days later - no feedback from insurance

<p>On the 26 May I lodged an insurance claim with American Swiss Northgate with all the necessary documentation. It is now the 7th of July and I have received no feedback with regards to a claim number or outcome of the claim. I received a call, in early June, from Sharleen in the claims department requesting further documentation which was sent through the same week.</p> <p> </p> <p>Further to this, the account has subsequently been debited for June when the watch is no longer in my possession due to theft/loss - surely this is not best practice? Am I going to continue to be debited for insurance when there is no watch to be insured and whilst your insurance department continues to ignore my claim?</p> <p> </p> <p>My vehicle claim has already been paid out yet a small item such as a watch has taken 43 days with no answer – why should any customer bother paying for insurance with American Swiss when they might as well have it insured elsewhere? In a month’s time I’ve been paying insurance on the watch for 2yrs consecutively, never missed a payment and this is the bad service I get in return?</p>