2 MONTHS TO REPAIR A FACTORY FAULT

I purchased a tempo watch in December'15. hardly wearing the watch the stones fell out and I returned it to the store on the 10 january'16. I was told that they cannot replace or refund the money back as per the stores policy but they will send it off to the factory to be repaired. it takes 2 months to repair +/- 5 little stones in a watch that clearly was a factory fault in the beginning. i am still watch-less to date with no information what so ever.