MK
Mwenya K
1 reviews | Active since May 2018
31 Oct 2025, 17:11
12 Karat ring only has 4% gold content instead of 50% gold content
I bought a 12karat gold ring from American Swiss in Mall of Africa. It is supposed to be made if 50% gold. I am currently on a trip assessing gold suppliers and they use a XRF machine to determine the gold content. The composition of the consignment was 96% at 23 karat. My ring contained 4% gold and consisted of mainly lead.
12 Karat is supposed to be 50% gold. I will never buy from thus company again. This is *****
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Replies (1)American Swiss's replyOfficial
03 Nov 2025, 12:03Good afternoon Mwenya
Your complaint is noted and will be addressed soonest.
Our Customer care team will reach out to you during the course of the day.
kind regards
Gail
Retail Operations Hub TFG
Your complaint is noted and will be addressed soonest.
Our Customer care team will reach out to you during the course of the day.
kind regards
Gail
Retail Operations Hub TFG
American Swiss's reply03 Nov 2025, 12:03
Official
Good afternoon Mwenya
Your complaint is noted and will be addressed soonest.
Our Customer care team will reach out to you during the course of the day.
kind regards
Gail
Retail Operations Hub TFG
Your complaint is noted and will be addressed soonest.
Our Customer care team will reach out to you during the course of the day.
kind regards
Gail
Retail Operations Hub TFG
