The manager of the Brooklyn mall branch is never available so customers wanting a Cheque are out of luck

I have been to American Express in Brooklyn mall 3 times in the last 2 weeks to try and collect money and every time I’ve been the manager has not been in. I needed my money in a Cheque so the Manager was required to be there to sign. The first time I went there I was told I can’t have a Cheque because the manager was in a meeting and the teller wouldn’t disturb him. The second time I came in , I had organsied for the manger to be there but when I arrived he had already left and I was told I should have come earlier even though I hadn’t specified a time I was coming in. My last attempt to collect the money, I called before hand and asked if the manager was available so I could receive my Cheque, the teller called him I was told that the manager had informed her she was only coming in on Wednesday so I must come then. When I informed her I couldn’t come Wednesday because the money would be sent back on Wednesday she informed me he can only come then so I must just be available. I’ve had much better service at other branches of American Express and am very disappointed. I had all the information I needed to collect my money but have been forced to wait for the manager to decide to come into work. The teller informed me the first day that the manager works off site so whenever he’s needed he has to be called in and the customer has to wait for him to come.