Terrible and inhumane service from Western Cape Ambulance service

tania florence <***> Mon, Jan 11, 1:18 PM to service

Good day

My name is Tania Nathalie Florence. I would like to lodge a formal complaint with regards to a request that I sent out on 25 December 2020 and in the early hours of 26 December 2020.

I called ambulance service on numerous occasions and I was told ambulance 46 was dispatched to my address. I saw the ambulance drive past my house and called ambulance services again to request them to notify the driver that he drove pass. The consultant advised me he is maybe just making a u-turn and will come back. 20 min later I called again and I was told the ambulance is on its way, I called throughout the evening until early hours of 26 December 2020. I think I made approximately 10 calls and each and every consultant advised me the ambulance is on its way.

Round about 03h00 in the morning I called again and requested this time to speak to a teamleader only to find out that my request has been logged as completed, I asked the teamleader what does completed mean and she advised me the driver logged my request as no ambulance assistance needed. The teamleader also advised she can only now request for assistance at 03h00 but that would mean I am in the que again and it will be like i am requesting an ambulance for the first time.

At 5 I had to call for neigbours help because my 17 year old son was very weak and he is a paraplegic, because by that time the 2nd ambulance still did not pitch.

The consequence my son died.

I know everyone is going to make excuses because that is the only thing our services departments can do, however I want you to know that the driver who worked on ambulance 46 the 25th of December in the evening has got my sons blood on his hands and he needs to answer for that one day.

I also feel the need to go public with this matter because this type of service is unacceptable.

Maybe if he/she was'nt to lazy to log my request as completed (no ambulance assistance needed my son would still be alive.)

Up to date no response. I wonder how you will feel if it happens to one of your family members, can you sleep at night?