Ambulance service

Good day Just a simple question how is it possible in this age that my mother in-law relocate her hip in need of an ambulance calling the all centre answer on call that there is no only two 2 ambulances for soweto an eldoradopark West Rand Johannesburg area yet the goverment donate a hole lot of ambulances to goverment hospitals so what is the need for all that emergency cars please advice to wish toll number can I complaint.