Disappointing Service

<p>i was one of six ladies that were booked at your spa on the 20/08/16 for a 2 hour spa treatment. We all were so looking foward to this time to spend together as well as to be pampered. We all rearranged our schedules for this day. Among arrival, we were received by a very confused Manager who had no record of our booking. We were then asked to show proof of payment which we did and was told that unfortunately they are fully booked. The owner who made the booking Mr Bhuvan Gounden did not inform the Manager of the booking. Further to that we have had no correspondence from your establisment to apologise or advise on a refund etc.</p> <p> </p> <p>We would like a urgent response asap!!!</p> <p> </p> <p> </p> <p> </p>