N
Natalie
1 reviews | Active since Aug 2022
22 Aug 2022, 19:53
Worst company
Worst company to do business with. I pay my premium on time but when it comes to making a payment in terms of gap cover it doesn’t happen. I submitted a claim on 12 July 2022 and to date it is still not paid then only to be told on 18 August that their underwriter Constantia has been placed under Curatorship. Why haven’t I received any communication informing me of such. Ambledown has no problem collecting premiums but do have problems paying clients. This is totally unacceptable and disappointing!
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Ambledown's replyOfficial
23 Aug 2022, 15:05Dear Natalie N
Thank you for your review. The previous response shared on the platform are also applicable to you.
The situation is undesirable, unpleasant and uncomfortable. We are in the business of providing a solution and relief and not to frustrate nor inconvenience you in anyway.
The reaction that Ambledown is receiving is part of the reasons why the news on the provisional curatorship have to be managed.
Official communication on the new underwriter can only be formally sent to you, once the regulator has approved the application to move the business. The regulator is aware of the seriousness of the matter and is treating all matters relating to the curatorship as urgent. We will advise all policyholders as soon as the FSCA give their approval.
It is in the interest of all of us that we allow the Curator to perform his duties and put together a working process to manage all current and future claims.
As frustrated and inconvenienced as you are, I appeal for your further patience.
Yours sincerely
Paul Makwea
Thank you for your review. The previous response shared on the platform are also applicable to you.
The situation is undesirable, unpleasant and uncomfortable. We are in the business of providing a solution and relief and not to frustrate nor inconvenience you in anyway.
The reaction that Ambledown is receiving is part of the reasons why the news on the provisional curatorship have to be managed.
Official communication on the new underwriter can only be formally sent to you, once the regulator has approved the application to move the business. The regulator is aware of the seriousness of the matter and is treating all matters relating to the curatorship as urgent. We will advise all policyholders as soon as the FSCA give their approval.
It is in the interest of all of us that we allow the Curator to perform his duties and put together a working process to manage all current and future claims.
As frustrated and inconvenienced as you are, I appeal for your further patience.
Yours sincerely
Paul Makwea
Ambledown's reply23 Aug 2022, 15:05
Official
Dear Natalie N
Thank you for your review. The previous response shared on the platform are also applicable to you.
The situation is undesirable, unpleasant and uncomfortable. We are in the business of providing a solution and relief and not to frustrate nor inconvenience you in anyway.
The reaction that Ambledown is receiving is part of the reasons why the news on the provisional curatorship have to be managed.
Official communication on the new underwriter can only be formally sent to you, once the regulator has approved the application to move the business. The regulator is aware of the seriousness of the matter and is treating all matters relating to the curatorship as urgent. We will advise all policyholders as soon as the FSCA give their approval.
It is in the interest of all of us that we allow the Curator to perform his duties and put together a working process to manage all current and future claims.
As frustrated and inconvenienced as you are, I appeal for your further patience.
Yours sincerely
Paul Makwea
Thank you for your review. The previous response shared on the platform are also applicable to you.
The situation is undesirable, unpleasant and uncomfortable. We are in the business of providing a solution and relief and not to frustrate nor inconvenience you in anyway.
The reaction that Ambledown is receiving is part of the reasons why the news on the provisional curatorship have to be managed.
Official communication on the new underwriter can only be formally sent to you, once the regulator has approved the application to move the business. The regulator is aware of the seriousness of the matter and is treating all matters relating to the curatorship as urgent. We will advise all policyholders as soon as the FSCA give their approval.
It is in the interest of all of us that we allow the Curator to perform his duties and put together a working process to manage all current and future claims.
As frustrated and inconvenienced as you are, I appeal for your further patience.
Yours sincerely
Paul Makwea