Very Worried, disappointed and dispondant

<p>Submitted a claim 5 May 2017 which was confirmed by electronic automation that it was received. However I have requested confirmation that all documents for this claim are in order and that there is nothing missing. Guess what. Same as the rest of the complainants - no response. I have reminded them that the two week turn around time for payment which is a rediculous amount of time for a claim to be processed - considering Discovery is bigger and they do it in 3 days - is Thursday and that as they had not contacted me to state that there was any problems with the claim, all must be in order for the payment so please can we stick to the turn around time deadline. Guess what still no response. Its rude not to personally acknowledge receipt of any correspondence of this category surely.</p>