HM
Howard M
1 reviews | Active since Nov 2020
19 Dec 2022, 16:36
Useless Ambledown
Please do not use Ambledown for your gap cover. I put a legitimate claim in to them in March this year. Despite following up and answering all of their repeated queries they have not yet settled my claim
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Ambledown's replyOfficial
20 Dec 2022, 12:38Dear Howard M,
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
With close to 20 claims that we have settled for you, we trust that you ought to agree that the current state of affairs is not the norm.
There are currently 2 claims assessed under reference numbers 2022/033230 and 2022/088680. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
With close to 20 claims that we have settled for you, we trust that you ought to agree that the current state of affairs is not the norm.
There are currently 2 claims assessed under reference numbers 2022/033230 and 2022/088680. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Best regards,
Ambledown's reply20 Dec 2022, 12:38
Official
Dear Howard M,
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
With close to 20 claims that we have settled for you, we trust that you ought to agree that the current state of affairs is not the norm.
There are currently 2 claims assessed under reference numbers 2022/033230 and 2022/088680. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
With close to 20 claims that we have settled for you, we trust that you ought to agree that the current state of affairs is not the norm.
There are currently 2 claims assessed under reference numbers 2022/033230 and 2022/088680. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Best regards,