Trying to claim, like pulling teeth. Very frustrating
If there was a zero star option, it would be more suitable. Does this company even exist??? Trying to submit a gap cover claim and I receive NO response. It's like tying to communicate with the dead. Honestly, I would not recommend them to anyone!
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Replies (1)
Ambledown's replyOfficial
24 Jun 2020, 09:16Dear Alison B Thank you for the review and apologise for the frustration and the negative experience.
Yes we exist, our office remains closed and all teams are working remotely. Regrettably this does put a strain on our output, we are however striving to keep to the service levels. Before any claim can be considered for assessment, copies of the following documents relating to the particular claim are required:
Same message is sent to your personal email with the claim form.
Looking forward to receiving your claim documents to assist you further.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| ***
Yes we exist, our office remains closed and all teams are working remotely. Regrettably this does put a strain on our output, we are however striving to keep to the service levels. Before any claim can be considered for assessment, copies of the following documents relating to the particular claim are required:
- Detailed Hospital Accounts;
- Detailed Doctor(s) Accounts;
- Detailed Medical Aid Statement (line by line assessment of all transactions that relate to the hospitalisation);and
- Fully completed claim form
Same message is sent to your personal email with the claim form.
Looking forward to receiving your claim documents to assist you further.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| ***
Ambledown's reply24 Jun 2020, 09:16
Official
Dear Alison B Thank you for the review and apologise for the frustration and the negative experience.
Yes we exist, our office remains closed and all teams are working remotely. Regrettably this does put a strain on our output, we are however striving to keep to the service levels. Before any claim can be considered for assessment, copies of the following documents relating to the particular claim are required:
Same message is sent to your personal email with the claim form.
Looking forward to receiving your claim documents to assist you further.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| ***
Yes we exist, our office remains closed and all teams are working remotely. Regrettably this does put a strain on our output, we are however striving to keep to the service levels. Before any claim can be considered for assessment, copies of the following documents relating to the particular claim are required:
- Detailed Hospital Accounts;
- Detailed Doctor(s) Accounts;
- Detailed Medical Aid Statement (line by line assessment of all transactions that relate to the hospitalisation);and
- Fully completed claim form
Same message is sent to your personal email with the claim form.
Looking forward to receiving your claim documents to assist you further.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| ***