NN
Narsamulu N
1 reviews | Active since Feb 2012
17 Aug 2022, 08:32
Still NO payment
I am still awaiting payment and the reply received from Ambledowm 3days ago that the payment will be done in next24/48hours well it has gone past that promise.
I would NEVER recommend them for a Gap Cover policy. They timeously take your money but find it a huge problem to pay
Helpful (0)
Replies (5)0
Replies (5)
Ambledown's replyOfficial
17 Aug 2022, 10:08Dear Narsamulu N,
I am reading your review with serious level of concern.
The claim was paid on Friday to the nominated Nedbank bank account. I ask you to recheck with your bank.
I have sent the settlement letter to your email address.
Yours Sincerely
Paul Makwea
I am reading your review with serious level of concern.
The claim was paid on Friday to the nominated Nedbank bank account. I ask you to recheck with your bank.
I have sent the settlement letter to your email address.
Yours Sincerely
Paul Makwea
Ambledown's reply17 Aug 2022, 10:08
Official
Dear Narsamulu N,
I am reading your review with serious level of concern.
The claim was paid on Friday to the nominated Nedbank bank account. I ask you to recheck with your bank.
I have sent the settlement letter to your email address.
Yours Sincerely
Paul Makwea
I am reading your review with serious level of concern.
The claim was paid on Friday to the nominated Nedbank bank account. I ask you to recheck with your bank.
I have sent the settlement letter to your email address.
Yours Sincerely
Paul Makwea
NN
Narsamulu N's updateReviewer Update
18 Aug 2022, 09:26Hi
i just viewed my bank statement today 18 Auhust 2022 and there is NO payment and secondly i did NOT receive an email from you regarding the settlement account????????????????????????
i just viewed my bank statement today 18 Auhust 2022 and there is NO payment and secondly i did NOT receive an email from you regarding the settlement account????????????????????????
NN
Narsamulu N's update18 Aug 2022, 09:26
Reviewer Update
Hi
i just viewed my bank statement today 18 Auhust 2022 and there is NO payment and secondly i did NOT receive an email from you regarding the settlement account????????????????????????
i just viewed my bank statement today 18 Auhust 2022 and there is NO payment and secondly i did NOT receive an email from you regarding the settlement account????????????????????????
NN
Narsamulu N's updateReviewer Update
18 Aug 2022, 09:26What account did you do the deposit?????????????????
NN
Narsamulu N's update18 Aug 2022, 09:26
Reviewer Update
What account did you do the deposit?????????????????
NN
Narsamulu N's updateReviewer Update
19 Aug 2022, 07:59Hi
This is frustrating that you have NOT done payment as you claim and i did NOT receive an email from you about settlement,
Is this a game?
Today is the 19 August and I still have NOT received my payment????????
Very UNPROFESSIONAL service and extremely poor service
Definately stay away from Ambledown
This is frustrating that you have NOT done payment as you claim and i did NOT receive an email from you about settlement,
Is this a game?
Today is the 19 August and I still have NOT received my payment????????
Very UNPROFESSIONAL service and extremely poor service
Definately stay away from Ambledown
NN
Narsamulu N's update19 Aug 2022, 07:59
Reviewer Update
Hi
This is frustrating that you have NOT done payment as you claim and i did NOT receive an email from you about settlement,
Is this a game?
Today is the 19 August and I still have NOT received my payment????????
Very UNPROFESSIONAL service and extremely poor service
Definately stay away from Ambledown
This is frustrating that you have NOT done payment as you claim and i did NOT receive an email from you about settlement,
Is this a game?
Today is the 19 August and I still have NOT received my payment????????
Very UNPROFESSIONAL service and extremely poor service
Definately stay away from Ambledown
Ambledown's replyOfficial
22 Aug 2022, 09:52 Dear Narsamulu N,
I trust that this message will find you well. I apologise for my silence over the last few days. We have been dealing with a sensitive matter and needed further advises before we could comment on a public platform like this.
I update my previous response as follows:
I confirm that your claim is approved as previously communicated. The delay is with claim payment releases done by Constantia. From the operational system it all looked 100% as was confirmed by my colleague(s) and I. We were informed after the fact that the claims release process is delayed. For this we humbly apologise.
Facts on the matter:
Ambledown was recently advised that Constantia Insurance Company Limited has been placed under provisional curatorship. The curator, in the last week has changed the process of releasing payments for claims and unfortunately, this is resulting in a delay of funds being released by the insurer (Constantia Insurance Company Limited).
Ambledown was not made aware of the curator changing the process for the release of funds for the payment of claims. During last week we tried to establish the reason for the delay, when funds would be released and what the new process will be, so that we can properly inform all claimants. We await the curator’s response.
The Curator's role is to protect the interests of all policyholders and preserve Constantia Insurance Company Limited’s business.
Ambledown performs administrative functions on behalf of Constantia. Ambledown is not under curatorship.
At this point in time Ambledown is not able to provide a definite date on when payment will be released to you. We have escalated the matter to the curator and have requested an urgent response. As soon as the curator releases the funds all valid claims waiting for release of payment will be paid.
Ambledown has sourced a new insurer (Guardrisk) at very short notice and this facility will be made available shortly. We urge all policyholders not to panic and go to other insurers. Guardrisk have agreed to take you policy over on the same terms. We will advise you further once all statutory requirements have been met.
Please keep an eye on your emails for further communication on the progress of your claim and new underwriter.
I apologise for the frustrations and inconvenience over the last week or so. Thank you for your understanding.
Yours sincerely,
Paul Makwea
I trust that this message will find you well. I apologise for my silence over the last few days. We have been dealing with a sensitive matter and needed further advises before we could comment on a public platform like this.
I update my previous response as follows:
I confirm that your claim is approved as previously communicated. The delay is with claim payment releases done by Constantia. From the operational system it all looked 100% as was confirmed by my colleague(s) and I. We were informed after the fact that the claims release process is delayed. For this we humbly apologise.
Facts on the matter:
Ambledown was recently advised that Constantia Insurance Company Limited has been placed under provisional curatorship. The curator, in the last week has changed the process of releasing payments for claims and unfortunately, this is resulting in a delay of funds being released by the insurer (Constantia Insurance Company Limited).
Ambledown was not made aware of the curator changing the process for the release of funds for the payment of claims. During last week we tried to establish the reason for the delay, when funds would be released and what the new process will be, so that we can properly inform all claimants. We await the curator’s response.
The Curator's role is to protect the interests of all policyholders and preserve Constantia Insurance Company Limited’s business.
Ambledown performs administrative functions on behalf of Constantia. Ambledown is not under curatorship.
At this point in time Ambledown is not able to provide a definite date on when payment will be released to you. We have escalated the matter to the curator and have requested an urgent response. As soon as the curator releases the funds all valid claims waiting for release of payment will be paid.
Ambledown has sourced a new insurer (Guardrisk) at very short notice and this facility will be made available shortly. We urge all policyholders not to panic and go to other insurers. Guardrisk have agreed to take you policy over on the same terms. We will advise you further once all statutory requirements have been met.
Please keep an eye on your emails for further communication on the progress of your claim and new underwriter.
I apologise for the frustrations and inconvenience over the last week or so. Thank you for your understanding.
Yours sincerely,
Paul Makwea
Ambledown's reply22 Aug 2022, 09:52
Official
Dear Narsamulu N,
I trust that this message will find you well. I apologise for my silence over the last few days. We have been dealing with a sensitive matter and needed further advises before we could comment on a public platform like this.
I update my previous response as follows:
I confirm that your claim is approved as previously communicated. The delay is with claim payment releases done by Constantia. From the operational system it all looked 100% as was confirmed by my colleague(s) and I. We were informed after the fact that the claims release process is delayed. For this we humbly apologise.
Facts on the matter:
Ambledown was recently advised that Constantia Insurance Company Limited has been placed under provisional curatorship. The curator, in the last week has changed the process of releasing payments for claims and unfortunately, this is resulting in a delay of funds being released by the insurer (Constantia Insurance Company Limited).
Ambledown was not made aware of the curator changing the process for the release of funds for the payment of claims. During last week we tried to establish the reason for the delay, when funds would be released and what the new process will be, so that we can properly inform all claimants. We await the curator’s response.
The Curator's role is to protect the interests of all policyholders and preserve Constantia Insurance Company Limited’s business.
Ambledown performs administrative functions on behalf of Constantia. Ambledown is not under curatorship.
At this point in time Ambledown is not able to provide a definite date on when payment will be released to you. We have escalated the matter to the curator and have requested an urgent response. As soon as the curator releases the funds all valid claims waiting for release of payment will be paid.
Ambledown has sourced a new insurer (Guardrisk) at very short notice and this facility will be made available shortly. We urge all policyholders not to panic and go to other insurers. Guardrisk have agreed to take you policy over on the same terms. We will advise you further once all statutory requirements have been met.
Please keep an eye on your emails for further communication on the progress of your claim and new underwriter.
I apologise for the frustrations and inconvenience over the last week or so. Thank you for your understanding.
Yours sincerely,
Paul Makwea
I trust that this message will find you well. I apologise for my silence over the last few days. We have been dealing with a sensitive matter and needed further advises before we could comment on a public platform like this.
I update my previous response as follows:
I confirm that your claim is approved as previously communicated. The delay is with claim payment releases done by Constantia. From the operational system it all looked 100% as was confirmed by my colleague(s) and I. We were informed after the fact that the claims release process is delayed. For this we humbly apologise.
Facts on the matter:
Ambledown was recently advised that Constantia Insurance Company Limited has been placed under provisional curatorship. The curator, in the last week has changed the process of releasing payments for claims and unfortunately, this is resulting in a delay of funds being released by the insurer (Constantia Insurance Company Limited).
Ambledown was not made aware of the curator changing the process for the release of funds for the payment of claims. During last week we tried to establish the reason for the delay, when funds would be released and what the new process will be, so that we can properly inform all claimants. We await the curator’s response.
The Curator's role is to protect the interests of all policyholders and preserve Constantia Insurance Company Limited’s business.
Ambledown performs administrative functions on behalf of Constantia. Ambledown is not under curatorship.
At this point in time Ambledown is not able to provide a definite date on when payment will be released to you. We have escalated the matter to the curator and have requested an urgent response. As soon as the curator releases the funds all valid claims waiting for release of payment will be paid.
Ambledown has sourced a new insurer (Guardrisk) at very short notice and this facility will be made available shortly. We urge all policyholders not to panic and go to other insurers. Guardrisk have agreed to take you policy over on the same terms. We will advise you further once all statutory requirements have been met.
Please keep an eye on your emails for further communication on the progress of your claim and new underwriter.
I apologise for the frustrations and inconvenience over the last week or so. Thank you for your understanding.
Yours sincerely,
Paul Makwea