*****ing my money
<p>Gap protect phone me and before i knew it i had gap cover. So there was n debit order on my savings acc. After n few months i cancelled it because i did not use it. This is almost a year ago. I see on my savings acc statement that there is a debit order for R49 per month. Someone from gap protect calls me on wednesday to sell me gap cover again. I tell her that we had one and that we are not interested. She asks for my husbands id nr to see his information. Then she tells me that we have a roadside assistance of R49 per month. My husband did not give any permission for any money to be deducted of his account. They are quick to tell you that the conversations are recorded. So please let me hear where and when on tape we gave permission. I want all my money back from the first deduction. The lady phone me again this morning for the gap cover. I AM NOT INTERESTED. THEY ARE HARASSING PEOPLE TO TAKE THE POLICIES. NO IS NO.</p>
Dear Mrs Jansen Van Rensburg,
We regret the experience that you had with the Sales Consultants. The concern is escalated to the Call Centre Manager for investigating and if need be the appropriate action will be taken against the consultant.
Ambledown deals with the gap cover only and regrettably cannot comment and be held responsible for the roadside assistance benefit.
You and or your husband may expect a telephone call and emails in an effort to resolve the query to your satisfaction.
Thank you for your patience and understanding.
I trust that you will find the above in order.
Yours Faithfully,
Paul Makwea
Ambledown Financial Services (Pty) Limited
Dear Mrs Jansen Van Rensburg,
We regret the experience that you had with the Sales Consultants. The concern is escalated to the Call Centre Manager for investigating and if need be the appropriate action will be taken against the consultant.
Ambledown deals with the gap cover only and regrettably cannot comment and be held responsible for the roadside assistance benefit.
You and or your husband may expect a telephone call and emails in an effort to resolve the query to your satisfaction.
Thank you for your patience and understanding.
I trust that you will find the above in order.
Yours Faithfully,
Paul Makwea
Ambledown Financial Services (Pty) Limited
Dear Mrs Jansen Van Rensburg,
Kindly receive this update on your concern.
The Consultant has made efforts to contact you telephonically. It is noted that you are rejecting the calls.
You were sent emails instead. The Road Assistance policy relating to the R49.00 debit has been cancelled. The assertion on the telephone calls is being investigated. You will receive feedback once it is complete.
From this point onwards, you will be contacted privately on the telephone numbers and the email address that we have on record.
I trust that you will find the above in order.
Yours Faithfully,
Paul Makwea
Ambledown Financial Services (Pty) Limited
Dear Mrs Jansen Van Rensburg,
Kindly receive this update on your concern.
The Consultant has made efforts to contact you telephonically. It is noted that you are rejecting the calls.
You were sent emails instead. The Road Assistance policy relating to the R49.00 debit has been cancelled. The assertion on the telephone calls is being investigated. You will receive feedback once it is complete.
From this point onwards, you will be contacted privately on the telephone numbers and the email address that we have on record.
I trust that you will find the above in order.
Yours Faithfully,
Paul Makwea
Ambledown Financial Services (Pty) Limited
Very interesting because R49 was deducted of my account again on the 15th Feb 2017.
Very interesting because R49 was deducted of my account again on the 15th Feb 2017.
Very interesting because R49 was deducted of my account again on the 15th Feb 2017.
Very interesting because R49 was deducted of my account again on the 15th Feb 2017.
Sorted
Sorted