GB
Gerry B
1 reviews | Active since Aug 2016
16 Sept 2026, 11:31
STAY AWAY FROM AMBLEDOWN GAP COVERy
Every time I register a claim there is always a problem. My last claim I was told that my medical aid had paid the claim in full however Ambledown themselves showed on their email to me that my medical aid had not paid it in. It took a fight with them and basically drawing them a picture in fat crayon to show them that they owe me money. I sitting with the same problem again, they say they will settle a claim within 10 working days, when you query a claim they say due to high claim volumes my claim is in the queue. If they had people who have actually passed math's in grade 2 they would be able to process their claims within their stated period. Stay away from this company.
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Replies (5)0
Replies (5)
Ambledown's replyOfficial
16 Sept 2026, 13:52Dear Gerry B,
Thank you for the account of your recent claim submission experiences.
We regret that it is a negative experience this time.
The workload is managed on an ongoing basis, and we believe that the turnaround times as per SLA will be achieved to a point of emulating the positive experiences that you had with your older claim submissions.
The claim in on escalation and you will receive on email a copy of the assessment.
I encourage you to send me an email to *** when in need of assistance or anything claims related.
We trust that our future interaction will be pleasant.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
***
Thank you for the account of your recent claim submission experiences.
We regret that it is a negative experience this time.
The workload is managed on an ongoing basis, and we believe that the turnaround times as per SLA will be achieved to a point of emulating the positive experiences that you had with your older claim submissions.
The claim in on escalation and you will receive on email a copy of the assessment.
I encourage you to send me an email to *** when in need of assistance or anything claims related.
We trust that our future interaction will be pleasant.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
***
Ambledown's reply16 Sept 2026, 13:52
Official
Dear Gerry B,
Thank you for the account of your recent claim submission experiences.
We regret that it is a negative experience this time.
The workload is managed on an ongoing basis, and we believe that the turnaround times as per SLA will be achieved to a point of emulating the positive experiences that you had with your older claim submissions.
The claim in on escalation and you will receive on email a copy of the assessment.
I encourage you to send me an email to *** when in need of assistance or anything claims related.
We trust that our future interaction will be pleasant.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
***
Thank you for the account of your recent claim submission experiences.
We regret that it is a negative experience this time.
The workload is managed on an ongoing basis, and we believe that the turnaround times as per SLA will be achieved to a point of emulating the positive experiences that you had with your older claim submissions.
The claim in on escalation and you will receive on email a copy of the assessment.
I encourage you to send me an email to *** when in need of assistance or anything claims related.
We trust that our future interaction will be pleasant.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
***
GB
Gerry B's updateReviewer Update
16 Sept 2026, 14:18Your response has been noted it would however be appreciated if your email address could be sent to me directly as I do not have access to it
GB
Gerry B's update16 Sept 2026, 14:18
Reviewer Update
Your response has been noted it would however be appreciated if your email address could be sent to me directly as I do not have access to it
Ambledown's replyOfficial
16 Sept 2026, 15:05Dear Gerry B
The email address is ***
Yours Sincerely,
Paul Makwea
***
The email address is ***
Yours Sincerely,
Paul Makwea
***
Ambledown's reply16 Sept 2026, 15:05
Official
Dear Gerry B
The email address is ***
Yours Sincerely,
Paul Makwea
***
The email address is ***
Yours Sincerely,
Paul Makwea
***
GB
Gerry B's updateReviewer Update
16 Sept 2026, 15:10Saying my email address is ********* does not assist me in any way
GB
Gerry B's update16 Sept 2026, 15:10
Reviewer Update
Saying my email address is ********* does not assist me in any way
Ambledown's replyOfficial
17 Sept 2026, 13:01Dear Gerry B
I have sent you an email, that you can reply to.
Yours Sincerely,
Paul Makwea
***
I have sent you an email, that you can reply to.
Yours Sincerely,
Paul Makwea
***
Ambledown's reply17 Sept 2026, 13:01
Official
Dear Gerry B
I have sent you an email, that you can reply to.
Yours Sincerely,
Paul Makwea
***
I have sent you an email, that you can reply to.
Yours Sincerely,
Paul Makwea
***