SB
Safiya B
1 reviews | Active since Oct 2009
26 May 2022, 19:45
Shoddy customer service and no feedback
One star ⭐️ is not worthy of this company. It has a 10 day turnaround time yet they don’t give you feedback re: more documents that need to be submitted. Then when they’re submitted, we still hear nothing. It’s the second time this claims process is so frustrating..twice bitten, thrice shy...perhaps it’s time to find a new GAP cover company as I see my review is not in vain. Many others have complained about similar incidents
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Ambledown's replyOfficial
27 May 2022, 07:33Dear Mrs Brey,
I acknowledge receipt of the above complaint.
I apologise for the lack of feedback on our side and the inconvenience caused by the delay.
Kindly note that we are looking into the claim and we will update you on the progress on email.
Thanks & kind regards,
Cebile Hadebe I Compliance Administrator I ***
I acknowledge receipt of the above complaint.
I apologise for the lack of feedback on our side and the inconvenience caused by the delay.
Kindly note that we are looking into the claim and we will update you on the progress on email.
Thanks & kind regards,
Cebile Hadebe I Compliance Administrator I ***
Ambledown's reply27 May 2022, 07:33
Official
Dear Mrs Brey,
I acknowledge receipt of the above complaint.
I apologise for the lack of feedback on our side and the inconvenience caused by the delay.
Kindly note that we are looking into the claim and we will update you on the progress on email.
Thanks & kind regards,
Cebile Hadebe I Compliance Administrator I ***
I acknowledge receipt of the above complaint.
I apologise for the lack of feedback on our side and the inconvenience caused by the delay.
Kindly note that we are looking into the claim and we will update you on the progress on email.
Thanks & kind regards,
Cebile Hadebe I Compliance Administrator I ***