CC
Colleen C
1 reviews | Active since Apr 2014
14 Oct 2018, 12:34
Satisfied Client
Good day,
I've been a customer of Ambledown for nearly 2 years, and had to claim earlier this year, due to my medical aid not covering all hospital and specialists bills. It was not a good experience with Ambledown then, and I dreaded having to go through the whole upleasant scenario again when again I've had to call on Ambledown to cover outstanding bills. Was I pleasantly surprised! Thank you for the prompt assistance to my mails, requesting additional information, providing me with updates along the way, to assessing and paying my claims - all within 4 days of first submission of claim :) Your service was outstanding, and thanks to Simone du Preez, I am once again a very happy and satisfied Ambledown client! Thank you, Colleen
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Ambledown's replyOfficial
16 Oct 2018, 15:49Dear ColCan
Thank you for the positive review.
It is with humility that I am writing this response.
In your review you have confirmed the sad reality about life and business, that in business you may have good and bad cycles. Regrettably it is the first impressions that last, and in Ambledown's case, trust that the first impression will not last forever. We thank you for not giving up on Ambledown and the value you could derive from the product.
We strive to improve our business and service and trust that we will exceed your expectations with your future interaction with our office.
I will still like to understand the challenges with the previous claim and will contact you privately in that regard.
I trust that you will find the above to be sufficient and in order.
Yours faithfully,
Paul Makwea
Risk and Compliance Department
Ambledown Financial Services (Pty) Limited, FSP 10287
Best regards,
Ambledown's reply16 Oct 2018, 15:49
Official
Dear ColCan
Thank you for the positive review.
It is with humility that I am writing this response.
In your review you have confirmed the sad reality about life and business, that in business you may have good and bad cycles. Regrettably it is the first impressions that last, and in Ambledown's case, trust that the first impression will not last forever. We thank you for not giving up on Ambledown and the value you could derive from the product.
We strive to improve our business and service and trust that we will exceed your expectations with your future interaction with our office.
I will still like to understand the challenges with the previous claim and will contact you privately in that regard.
I trust that you will find the above to be sufficient and in order.
Yours faithfully,
Paul Makwea
Risk and Compliance Department
Ambledown Financial Services (Pty) Limited, FSP 10287
Best regards,