JW
Jill W
1 reviews | Active since Aug 2020
22 Nov 2022, 09:09
POOR SERVICE !!!!!!!!!!!
I have repeatedly sent off a claim for gap cover, yet am advised I need to forward a completed form. This is the 3rd time Im submitting the form and am unable to speak to an advisor. This is unacceptable.
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Replies (1)
Ambledown's replyOfficial
28 Nov 2022, 21:21Dear Jill W,
Thank you for the review below.
We regret the frustration as shared in your review.
The claim form and other supporting documents have been received.
The only outstanding document is the detailed medical aid statement. Discovery refers to this document as a Claims Transaction History (CTH).
If you do not have it yet, kindly ask them for it, it should reflect the full assessment of the shortfall for service date 14 September 2022.
Kindly send the CTH to ***, on receipt we will facilitate assessment.
I apologise in advance if you have already sent it and I missed it by chance. I thank you for your continued support, patience and understanding whilst I am attending to your query. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for the review below.
We regret the frustration as shared in your review.
The claim form and other supporting documents have been received.
The only outstanding document is the detailed medical aid statement. Discovery refers to this document as a Claims Transaction History (CTH).
If you do not have it yet, kindly ask them for it, it should reflect the full assessment of the shortfall for service date 14 September 2022.
Kindly send the CTH to ***, on receipt we will facilitate assessment.
I apologise in advance if you have already sent it and I missed it by chance. I thank you for your continued support, patience and understanding whilst I am attending to your query. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply28 Nov 2022, 21:21
Official
Dear Jill W,
Thank you for the review below.
We regret the frustration as shared in your review.
The claim form and other supporting documents have been received.
The only outstanding document is the detailed medical aid statement. Discovery refers to this document as a Claims Transaction History (CTH).
If you do not have it yet, kindly ask them for it, it should reflect the full assessment of the shortfall for service date 14 September 2022.
Kindly send the CTH to ***, on receipt we will facilitate assessment.
I apologise in advance if you have already sent it and I missed it by chance. I thank you for your continued support, patience and understanding whilst I am attending to your query. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for the review below.
We regret the frustration as shared in your review.
The claim form and other supporting documents have been received.
The only outstanding document is the detailed medical aid statement. Discovery refers to this document as a Claims Transaction History (CTH).
If you do not have it yet, kindly ask them for it, it should reflect the full assessment of the shortfall for service date 14 September 2022.
Kindly send the CTH to ***, on receipt we will facilitate assessment.
I apologise in advance if you have already sent it and I missed it by chance. I thank you for your continued support, patience and understanding whilst I am attending to your query. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***