Poor service

I'm receiving very poor service from Ambledown. A previous time I had to wait more than 3 months for them to refund me. This time I specificly asked them to please help me not to wait that long,because I have to pay interest on that balance and times are tough. They are not helpfull at all. I'm waiting for two and a half months now and still nothing. I received an e-mail laast week that states that they received and registered my claim. That is two months after my procedure.