YK
Yvette K
1 reviews | Active since Jun 2015
29 May 2021, 10:56
Poor service!
Had Gap cover for years..covering me and my Husband...he passed away last year and i notified Ambledown on which i asked for them to make me the policy holder (name Change) I ended up having a mayor back operation .. on claiming i was told that i had to await another term before there could be payouts. Bad service - do not get response as this has been going on now for 5 months months...no conclusion!
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Replies (1)
Ambledown's replyOfficial
31 May 2021, 11:12Dear Yvette,
Thank you for your review above.
it is totally undesirable and against our service intent, for a query to be ongoing for months.
I apologise for the delays and any frustration that this may have caused.
We are investigating what may have transpired when the continuation on the policy was processed.
If there was a break in cover between the two policies, then benefits on the "new policy" would be subjected to waiting periods; and or
If there was a benefit upgrade in the new policy then the additional/new benefits on the "new policy" would be subjected to waiting periods
I will provide accurate feedback to you on the email account that we have on record.
Yours Sincerely
Paul Makwea
Thank you for your review above.
it is totally undesirable and against our service intent, for a query to be ongoing for months.
I apologise for the delays and any frustration that this may have caused.
We are investigating what may have transpired when the continuation on the policy was processed.
If there was a break in cover between the two policies, then benefits on the "new policy" would be subjected to waiting periods; and or
If there was a benefit upgrade in the new policy then the additional/new benefits on the "new policy" would be subjected to waiting periods
I will provide accurate feedback to you on the email account that we have on record.
Yours Sincerely
Paul Makwea
Ambledown's reply31 May 2021, 11:12
Official
Dear Yvette,
Thank you for your review above.
it is totally undesirable and against our service intent, for a query to be ongoing for months.
I apologise for the delays and any frustration that this may have caused.
We are investigating what may have transpired when the continuation on the policy was processed.
If there was a break in cover between the two policies, then benefits on the "new policy" would be subjected to waiting periods; and or
If there was a benefit upgrade in the new policy then the additional/new benefits on the "new policy" would be subjected to waiting periods
I will provide accurate feedback to you on the email account that we have on record.
Yours Sincerely
Paul Makwea
Thank you for your review above.
it is totally undesirable and against our service intent, for a query to be ongoing for months.
I apologise for the delays and any frustration that this may have caused.
We are investigating what may have transpired when the continuation on the policy was processed.
If there was a break in cover between the two policies, then benefits on the "new policy" would be subjected to waiting periods; and or
If there was a benefit upgrade in the new policy then the additional/new benefits on the "new policy" would be subjected to waiting periods
I will provide accurate feedback to you on the email account that we have on record.
Yours Sincerely
Paul Makwea