AG
Alta G
1 reviews | Active since Jun 2016
22 Mar 2024, 20:32
Poor Service
Ambledown answered a query of mine posted on this platform with a long story why the claims were rejected. It only took them more than a year to answer..... like their poor service at time of claims.
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Replies (2)AG
Alta G's updateReviewer Update
22 Mar 2024, 20:35Edit: In the interim they are still trying to re-sell the policy,
AG
Alta G's update22 Mar 2024, 20:35
Reviewer Update
Edit: In the interim they are still trying to re-sell the policy,
Ambledown's replyOfficial
27 Mar 2024, 16:16Dear Alta G,
Thank you for your review.
Complaints resolution is handled through internal process as stated in the policy document and not the Hello Peter platform.
The previous query on the policy for Mr Hunt was answered and resolved.
We have no record of a new claim and or open query.
Please supply details of your complaint to ***.
Ambledown is an administrator that performed claims administration functions on this policy on behalf of the insurer in terms of a binder agreement. It is highly improbable, that Ambledown would have made attempts to resell the policy to you.
We await further engagement on your assertions on ***.
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours sincerely
Paul Makwea |***|
Thank you for your review.
Complaints resolution is handled through internal process as stated in the policy document and not the Hello Peter platform.
The previous query on the policy for Mr Hunt was answered and resolved.
We have no record of a new claim and or open query.
Please supply details of your complaint to ***.
Ambledown is an administrator that performed claims administration functions on this policy on behalf of the insurer in terms of a binder agreement. It is highly improbable, that Ambledown would have made attempts to resell the policy to you.
We await further engagement on your assertions on ***.
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours sincerely
Paul Makwea |***|
Ambledown's reply27 Mar 2024, 16:16
Official
Dear Alta G,
Thank you for your review.
Complaints resolution is handled through internal process as stated in the policy document and not the Hello Peter platform.
The previous query on the policy for Mr Hunt was answered and resolved.
We have no record of a new claim and or open query.
Please supply details of your complaint to ***.
Ambledown is an administrator that performed claims administration functions on this policy on behalf of the insurer in terms of a binder agreement. It is highly improbable, that Ambledown would have made attempts to resell the policy to you.
We await further engagement on your assertions on ***.
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours sincerely
Paul Makwea |***|
Thank you for your review.
Complaints resolution is handled through internal process as stated in the policy document and not the Hello Peter platform.
The previous query on the policy for Mr Hunt was answered and resolved.
We have no record of a new claim and or open query.
Please supply details of your complaint to ***.
Ambledown is an administrator that performed claims administration functions on this policy on behalf of the insurer in terms of a binder agreement. It is highly improbable, that Ambledown would have made attempts to resell the policy to you.
We await further engagement on your assertions on ***.
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours sincerely
Paul Makwea |***|