RC
Ravi C
1 reviews | Active since Dec 2021
05 Apr 2022, 12:49
Poor service
The service is so bad. We took out Gap cover with the company and submitted claims 10 February 2022. It is now April and despite numerous calls and follow ups we still don't have any definitive decisions or a way fordward. Every call is met with huge promises that don't materialize. You cannot speak to a supervisor or manager, they are never available . It is so embarrassing because the Doctors are requesting payments. Treatment dates was 29 Dec 2021, 24th Jan 2022 and 31st Jan 2022.
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Ambledown's replyOfficial
05 Apr 2022, 13:32Dear Ravi Chinappa,
I acknowledge receipt of the above complaint.
I apologise for the lack of service on our side and the frustrations caused.
Kindly note that we are looking into the matter, and we will provide an update on email shortly.
Thanks & kind regards, Cebile Hadebe I Compliance Administrator I ***
I acknowledge receipt of the above complaint.
I apologise for the lack of service on our side and the frustrations caused.
Kindly note that we are looking into the matter, and we will provide an update on email shortly.
Thanks & kind regards, Cebile Hadebe I Compliance Administrator I ***
Ambledown's reply05 Apr 2022, 13:32
Official
Dear Ravi Chinappa,
I acknowledge receipt of the above complaint.
I apologise for the lack of service on our side and the frustrations caused.
Kindly note that we are looking into the matter, and we will provide an update on email shortly.
Thanks & kind regards, Cebile Hadebe I Compliance Administrator I ***
I acknowledge receipt of the above complaint.
I apologise for the lack of service on our side and the frustrations caused.
Kindly note that we are looking into the matter, and we will provide an update on email shortly.
Thanks & kind regards, Cebile Hadebe I Compliance Administrator I ***