Poor poor poor service!!!!

<p><span style="color: #555555; background-color: #ffffff;">I gave birth to my baby in March. The dr that did my spinal, his account was not fully covered by my medical aid. I requested the forms for gap cover. It was sent to me by Ashley van zyl. I filled them out and sent it to him. After more than a month NO response from him I asked him what is the procedure and he said something is short on my form. But he never contacted me or le me know or assisted me. So i sent them back. Again after weeks I asked whats going on and again he had a story and said he never received it and he cc his manager in the emails. I forwarded all emails showing that he did receive it and then he said I stopped paying my gapcover. After proofing him wrong still no response, assistance or no apology. In December I told him that I have not heard from the claiming department and again I had to send him all of the forms. I told him that the claim period was over and he said he would submit and explain everything. More than 2 months passed where once again no communication from Ashley and I had to contact him again and immediately he sent me a letter saying I am not going to benefit from this as the cover claim period is over. This is all Ashley van zyl's fault he has absolutely no communication s****s. I want my claim submitted and sorted out. This communication problem is just a way of buying time and *****ing money. I habe all the emails between myself and Ashley van zyl. I also had to email him a few times before he respond. This is poor poor pathetic and useless service!!!</span></p>