SG
Sugandren G

1 reviews | Active since Sept 2012

23 Jun 2017, 09:13

Poor feed back and service and lies

<p>I was in hospital on the 28 May 2017 ,and wast getting admitted but could not coz i was not at my network hospital so i was discharge by the doctor. I then submitted a claim through my gap cover to Ambledown, on the 2 June 2017 from then there was no contact from Ambledown and Julius is handling it, after 2 weeks i contacted them spoke to ashley and he said they were missing the med aid statement but that was sent to them together with the other docs so i resent it and was told that on the 23 June i will receive the money for the claim and today i email ashley van zyl and julius and never got a repsonse so i called and was told that the claim was fken rejected after all the ****** calls i made to them,i asked to speak to JULIUS and he has not called me up to now thats how inconsiderate he is a useless human being who cannot tell us of hand that the claim is going to be rejected,I want answers coz this is not a casualty claim is a hospital claim and JULIUS dont have the ***** to even call or reply to an email....!!!</p>

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Replies (1)
Ambledown
Ambledown's reply23 Jun 2017, 12:44
Official

Dear Mr Gouden,

Thank you for taking time to make us aware of your frustrations and concerns.

We trust to take lessons from such and make your future interaction with our office positive.

Your claim was loaded for payment earlier today, the settlement letter will be sent to the nominated email address.

I apologise for the inconvenience and frustrations caused by the lack of communication.

I trust that you will find the above to be sufficient and in order.

Thanks and kind regards,

Paul Makwea

Risk and Compliance | Ambledown Financial Services (Pty) Ltd |