RK
Rodney K
1 reviews | Active since Jun 2016
15 Mar 2023, 08:31
Poor customer service
Extremely poor service from Ambledown financial service, They do not answer calls, even when we wait for 30 minutes holding. Sent a claim in December 2022 and still received no response. Managed to contact their reception a month ago but they could not transfer me to the claims department as nobody was available. Receptionist took my details for claims to contact me and still no response.
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Replies (1)
Ambledown's replyOfficial
05 Apr 2023, 08:25Dear Autar J,
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/000131, copy of the claim statement was resent to the email address used on this review.
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/000131, copy of the claim statement was resent to the email address used on this review.
I thank you for your patience and understanding.
Yours Sincerely,
Yours Sincerely,
Paul Makwea|***
Ambledown's reply05 Apr 2023, 08:25
Official
Dear Autar J,
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/000131, copy of the claim statement was resent to the email address used on this review.
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/000131, copy of the claim statement was resent to the email address used on this review.
I thank you for your patience and understanding.
Yours Sincerely,
Yours Sincerely,
Paul Makwea|***