RC
Rozar C
1 reviews | Active since Sept 2022
27 Sept 2022, 13:07
Poor Customer Experience
Bad Customer experience with Ambledown, Call a few times but the call takes about 20min average waiting time to get through the app is disgustingly poor with limit to zero information. All I need is to be communicated as to how the claim is doing and when it will be completed by. However you will be the one following up only to get vague information. I'd rather want my premiums back then use this service honestly.
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Replies (1)
Ambledown's replyOfficial
18 Oct 2022, 16:02Dear Rozar C
Thank you for the review above and trust that this email will find you well.
Your claim is assessed under reference 2022/074814 and quality control completed. The claim awaits payment release by the insurer following receipt of the cession form that you sent.
The alignment of processes with those of the insurer are ongoing and we apologise for the delays in payment releases and all frustrations and the inconvenience caused.
We trust that your future engagement with us will be positive.
Should there be anything additional that I can assist with, kindly send us an email to, ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***
Thank you for the review above and trust that this email will find you well.
Your claim is assessed under reference 2022/074814 and quality control completed. The claim awaits payment release by the insurer following receipt of the cession form that you sent.
The alignment of processes with those of the insurer are ongoing and we apologise for the delays in payment releases and all frustrations and the inconvenience caused.
We trust that your future engagement with us will be positive.
Should there be anything additional that I can assist with, kindly send us an email to, ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***
Ambledown's reply18 Oct 2022, 16:02
Official
Dear Rozar C
Thank you for the review above and trust that this email will find you well.
Your claim is assessed under reference 2022/074814 and quality control completed. The claim awaits payment release by the insurer following receipt of the cession form that you sent.
The alignment of processes with those of the insurer are ongoing and we apologise for the delays in payment releases and all frustrations and the inconvenience caused.
We trust that your future engagement with us will be positive.
Should there be anything additional that I can assist with, kindly send us an email to, ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***
Thank you for the review above and trust that this email will find you well.
Your claim is assessed under reference 2022/074814 and quality control completed. The claim awaits payment release by the insurer following receipt of the cession form that you sent.
The alignment of processes with those of the insurer are ongoing and we apologise for the delays in payment releases and all frustrations and the inconvenience caused.
We trust that your future engagement with us will be positive.
Should there be anything additional that I can assist with, kindly send us an email to, ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***