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TM
Tanya M

1 reviews | Active since Nov 2016

10 Jan 2023, 17:00

Non Payment

I have been paying my premiums monthly religiously, for a very long time and has never defaulted on a payment.

I submitted a claim in October of 2022, and received a notification that my claim was successful. I have followed up on more than one occasion with absolute no success.

This is the general response from the call center agents. As per our conversation, please note that your claim has been approved and is currently in the que for payment. We cannot confirm when the payment will be made as we are awaiting funds to be released by the assisting insurer . Once funds are released the payment will be made.

With all due respect I'm not interested in the companies problems and as a client I expect my payment asap just as they expect there's on a monthly basis.

Ambledown - just remember that word of mouth is a powerful tool and as it seems the reviews on Hellopeter.com are not doing you any favors.

0
Replies (2)
TM
Tanya M's update03 Feb 2023, 10:37
Reviewer Update
And so the sage with Ambledown continues. It has now been 4 months and still no payout. However they have the audacity to increase premiums, taking our money but when we submit a claim ........nothing.
Bad Show Ambledown...........Bas Show!!!!!!!!!!!!
Ambledown
Ambledown's reply10 Feb 2023, 16:10
Official
Dear Tanya M,

Thank you for your patience and support over the recent months.
 
We are relieved that your claim has been settled. Ambledown is in the business to assist members and pay claims, a commitment we take seriously as was mentioned in the previous correspondences ,(“We (Ambledown and Guardrisk) have been assisting policyholders by paying claims for which Constantia are liable for.”)
 
The episode of the recent months has been constant and a regrettable reality that we found ourselves in.
 
The liquidation of Constantia has without doubt impacted the time taken for claim resolution in relation to those claims that were still in the system and the service date occurred before 1 September 2022. For new claims with a treatment date that occurred later than 1 September 2022, the claim resolution process is generally being managed within the stated SLA’s. 
 
We believe that the liquidation situation is isolated, and service should become even better once payments on the “old” claims are cleared.
 
We appreciate you and trust that our future interactions will be positive.

Yours Sincerely,

Paul Makwea 
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