1 reviews | Active since Mar 2009
No Service!!!!
Refer to my previous complain GAP number GAPT*** Your company has no service from any of your staff, even the complaints department!!!!! You phone customers, but only let it ring 3 times, in other words you can have it on tape that you did call , but if you cared for your customers you would wait and leave a message. It has been almost a month and still no one can tell me what is going on???? Today I could not speak to anybody in claims department because they are all on lunch even the manager, that was 13h55.. Now I understand why there is no service. On 3 October I spoke to Cameron de Koker, he said it will take 7 days and today he is not at work. I then spoke to Standy, unfortunately he could not get the complaints department or manager as they are not in the office.
Thank you for the feedback on this review.
I record that:
Your husband is the main member on the policy and formal feedback on the claim was provided to him;
The feedback provided, highlighted that the claim you are querying relates to a Prescribed Minimum Benefit (PMB) and that "the Medical Aid Schemes Act requires that PMBs are covered in full by the medical aid schemes."
The delay in your claim is as a result of the referral to your medical aid scheme and regrettably we do not have control over their processes.
We will continue to engage with your medical aid in an effort to finalise the claim assessment positively.
You have my direct email and will continue to engage with you on that platform.
Thanks and kind regards,
Paul Makwea
Thank you for the feedback on this review.
I record that:
Your husband is the main member on the policy and formal feedback on the claim was provided to him;
The feedback provided, highlighted that the claim you are querying relates to a Prescribed Minimum Benefit (PMB) and that "the Medical Aid Schemes Act requires that PMBs are covered in full by the medical aid schemes."
The delay in your claim is as a result of the referral to your medical aid scheme and regrettably we do not have control over their processes.
We will continue to engage with your medical aid in an effort to finalise the claim assessment positively.
You have my direct email and will continue to engage with you on that platform.
Thanks and kind regards,
Paul Makwea