No feedback outstanding refund 8 weeks

Really is gap cover very bad to refund. I paid a dr acc and trying to claim back for almost 8 weeks now. They hardly ever return calls. When i phone they are allways apologizing but nothing gets finalized. Shane Kruger promissed payment would be done latest 21st sept. When i phoned back 23 he took a weeks leave. Spoke to Ms B Khozi who promest to phone back. Never did had to phone her for 3rd time and still no feedback on refund. REALLY how do they still have a business if treating clients this way?? Hope someone will contact me after this complaint.