NM
NIRESH M
1 reviews | Active since Sept 2015
30 Mar 2025, 11:21
Lodged a claim with them on 19th March by sending all documents
Lodged a claim with them on 19th March by sending all documents. They did absolutely nothing until we contacted them a week later. They gave us some pathetic excuse a week later why it was not sorted and eve. Not having our documwnts which were sent ..we are with them for close to 20 years with barely any claims . My wife went for surgery and now when we need them to honour an outstanding amount for the doctor , we feel totally let down. Very very disappointed.
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Ambledown's replyOfficial
31 Mar 2025, 09:38Dear Niresh M,
Thank you for your review and regret your experience.
Please send the original claim submission that you are referring to, of 19th March 2025, to *** we will investigate further.
The team has been responsive and asked you to resubmit so that we can resolve the claim.
Prior to the 2025 claim, 3 claims are recorded under the policy. 2 were paid and 1 rejected due to prescription for documents not sent in on time.
So far, we have kept the end of our contract, and we will do the same as soon as you submit all claims supporting documents.
The claims assessment period is a maximum of 14 days from receipt of all the claims supporting documents.
Thank you for your review and regret your experience.
Please send the original claim submission that you are referring to, of 19th March 2025, to *** we will investigate further.
The team has been responsive and asked you to resubmit so that we can resolve the claim.
Prior to the 2025 claim, 3 claims are recorded under the policy. 2 were paid and 1 rejected due to prescription for documents not sent in on time.
So far, we have kept the end of our contract, and we will do the same as soon as you submit all claims supporting documents.
The claims assessment period is a maximum of 14 days from receipt of all the claims supporting documents.
Should you require further assistance, please reply by email to ***.
Yours Sincerely,
Paul Makwea
***
Yours Sincerely,
Paul Makwea
***
Ambledown's reply31 Mar 2025, 09:38
Official
Dear Niresh M,
Thank you for your review and regret your experience.
Please send the original claim submission that you are referring to, of 19th March 2025, to *** we will investigate further.
The team has been responsive and asked you to resubmit so that we can resolve the claim.
Prior to the 2025 claim, 3 claims are recorded under the policy. 2 were paid and 1 rejected due to prescription for documents not sent in on time.
So far, we have kept the end of our contract, and we will do the same as soon as you submit all claims supporting documents.
The claims assessment period is a maximum of 14 days from receipt of all the claims supporting documents.
Thank you for your review and regret your experience.
Please send the original claim submission that you are referring to, of 19th March 2025, to *** we will investigate further.
The team has been responsive and asked you to resubmit so that we can resolve the claim.
Prior to the 2025 claim, 3 claims are recorded under the policy. 2 were paid and 1 rejected due to prescription for documents not sent in on time.
So far, we have kept the end of our contract, and we will do the same as soon as you submit all claims supporting documents.
The claims assessment period is a maximum of 14 days from receipt of all the claims supporting documents.
Should you require further assistance, please reply by email to ***.
Yours Sincerely,
Paul Makwea
***
Yours Sincerely,
Paul Makwea
***