FV
Fatima V
1 reviews | Active since Nov 2016
19 Nov 2024, 09:27
Let down By AMBLEDOWN
Disappointed is an understatement, I have sent through each document atleast 3 times and after a day I get an email saying documents outstanding, I used the Whats app platform send them the document again , the consultant say all is in order and this morning another email that medical aid bill is needed. I have been with this company for 10 years and they’ve changed from Co to Co . I pay my premiums on time but I have to beg for my money and they have the proof from lab as well as POP
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Ambledown's replyOfficial
21 Nov 2024, 09:00Dear Fatima V,
Thank you for your review.
We regret the delays and frustrations experienced with the claim assessment.
As per the email exchanges we had, I confirm that the claim was finalised.
I trust that our future interaction will be positive, email me at *** for any suggestions, compliments and complaints.
We aim for high standard of delivery and where possible exceed expectations. I thank you for your continued support, patience and understanding. Yours Sincerely, Paul Makwea
***
Thank you for your review.
We regret the delays and frustrations experienced with the claim assessment.
As per the email exchanges we had, I confirm that the claim was finalised.
I trust that our future interaction will be positive, email me at *** for any suggestions, compliments and complaints.
We aim for high standard of delivery and where possible exceed expectations. I thank you for your continued support, patience and understanding. Yours Sincerely, Paul Makwea
***
Ambledown's reply21 Nov 2024, 09:00
Official
Dear Fatima V,
Thank you for your review.
We regret the delays and frustrations experienced with the claim assessment.
As per the email exchanges we had, I confirm that the claim was finalised.
I trust that our future interaction will be positive, email me at *** for any suggestions, compliments and complaints.
We aim for high standard of delivery and where possible exceed expectations. I thank you for your continued support, patience and understanding. Yours Sincerely, Paul Makwea
***
Thank you for your review.
We regret the delays and frustrations experienced with the claim assessment.
As per the email exchanges we had, I confirm that the claim was finalised.
I trust that our future interaction will be positive, email me at *** for any suggestions, compliments and complaints.
We aim for high standard of delivery and where possible exceed expectations. I thank you for your continued support, patience and understanding. Yours Sincerely, Paul Makwea
***