TT
Tami T
1 reviews | Active since Jun 2020
26 Jun 2020, 15:02
Lack of administration, service and overall appalling attitude to clients and brokers
Most shocking service received by a broker on behalf of a client. A claim was submitted 25 May 2020, today is 26 June 2020 and any feedback requested has been ignored. The last contact revived from Ambledown was 11 June 2020 advising the CLAIM WAS AWAITING AUTHORISATION!
Helpful (0)
Replies (1)0
Replies (1)
Ambledown's replyOfficial
26 Jun 2020, 16:33Dear Ms Tami T,
Thank you for your review and for bringing the above to our attention.
The claim has been escalated for finalisation.
You will receive feedback directly to your email address on record.
I apologise for the delay and the negative experience(s) it has caused.
For future purposes, please follow the process below to log a complaint.
A complaint should ideally be lodged in writing, stating clearly the reason for the complaint and any loss / damage suffered. Include any relevant supporting documentation (if any). The complaint should be forwarded for the attention of the Risk and Compliance Officer to:
Email: ***
Yours Sincerely,
Paul Makwea | Risk and Compliance Department
Thank you for your review and for bringing the above to our attention.
The claim has been escalated for finalisation.
You will receive feedback directly to your email address on record.
I apologise for the delay and the negative experience(s) it has caused.
For future purposes, please follow the process below to log a complaint.
A complaint should ideally be lodged in writing, stating clearly the reason for the complaint and any loss / damage suffered. Include any relevant supporting documentation (if any). The complaint should be forwarded for the attention of the Risk and Compliance Officer to:
Email: ***
Yours Sincerely,
Paul Makwea | Risk and Compliance Department
Ambledown's reply26 Jun 2020, 16:33
Official
Dear Ms Tami T,
Thank you for your review and for bringing the above to our attention.
The claim has been escalated for finalisation.
You will receive feedback directly to your email address on record.
I apologise for the delay and the negative experience(s) it has caused.
For future purposes, please follow the process below to log a complaint.
A complaint should ideally be lodged in writing, stating clearly the reason for the complaint and any loss / damage suffered. Include any relevant supporting documentation (if any). The complaint should be forwarded for the attention of the Risk and Compliance Officer to:
Email: ***
Yours Sincerely,
Paul Makwea | Risk and Compliance Department
Thank you for your review and for bringing the above to our attention.
The claim has been escalated for finalisation.
You will receive feedback directly to your email address on record.
I apologise for the delay and the negative experience(s) it has caused.
For future purposes, please follow the process below to log a complaint.
A complaint should ideally be lodged in writing, stating clearly the reason for the complaint and any loss / damage suffered. Include any relevant supporting documentation (if any). The complaint should be forwarded for the attention of the Risk and Compliance Officer to:
Email: ***
Yours Sincerely,
Paul Makwea | Risk and Compliance Department