1 reviews | Active since Sept 2019
Irate client
The service provided by this company is terrible. Firstly, they receive my documentation and never advice of the outstanding documents; secondly I had to call them a week later sensing their quietness and only then they tell me of the outstanding documents; then I submit the outstanding documents, they then send me and email advising they will get back to me in ten days. They then didn't come back to me after ten day, I had to call them back for follow up, I was then promised that my query has been escalated then will come back to me. When they came back to me, they sent me an email showing that my claim was decline, they are not paying anything towards my claim. I then preceeded to calling them, I waiting on the line for over ten minutes, no respond. Their service is bad and do not keep to their word.
I thank you for the feedback on the level of service that you had experienced.
I apologise for the lack of feedback and the negative experience to that point.
The claim was reviewed as per the complaint that was sent to the Ombudsman for Short Term Insurance.
It is our opinion that the claim assessment was correct and fair, and regrettably the rejection is upheld since policy conditions were not met. Since our response in December 2020 we have not heard from you nor the Ombudsman and we conclude that the engagement is still ongoing.
We will however continue engaging with you and the Ombudsman outside of this platform, until the ruling is made and we will conform with such ruling.
I thank you for your continued support, patience and understanding whilst we attended to your query.
Yours Sincerely,Paul Makwea
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I thank you for the feedback on the level of service that you had experienced.
I apologise for the lack of feedback and the negative experience to that point.
The claim was reviewed as per the complaint that was sent to the Ombudsman for Short Term Insurance.
It is our opinion that the claim assessment was correct and fair, and regrettably the rejection is upheld since policy conditions were not met. Since our response in December 2020 we have not heard from you nor the Ombudsman and we conclude that the engagement is still ongoing.
We will however continue engaging with you and the Ombudsman outside of this platform, until the ruling is made and we will conform with such ruling.
I thank you for your continued support, patience and understanding whilst we attended to your query.
Yours Sincerely,Paul Makwea
***********