1 reviews | Active since Feb 2018
Ignored emails and telephone call
I submitted a claim (QNO085697) with all supporting documents in November 2017. I got an automatic response stating the turnaround time would be two weeks.
I sent emails twice in December, once in January and then called in February. The call centre agent told me he had seen my emails and that someone should have responded. I asked him to escalate this and sent a follow-up email this week. Still no response or feedback.
I am cancelling my account and would seriously warn anyone against using this company.
Dear Mr McNulty,
Thank you for taking my call and responding to my on the day (14/02/2018) and outlining your frustrations regarding our process and lack of service.
Thank you for bringing to light the inefficiencies in our processes and personnel.
Your complaint was sent to the relevant managers to implement measures to curb re-occurrence of such an incident.
We trust that your complaint will inspire positive response from our teams.
I trust that you will find interest in our products in future.
Thanks and kind regards,
Paul Makwea
Ambledown Financial Services (Pty) Ltd
Dear Mr McNulty,
Thank you for taking my call and responding to my on the day (14/02/2018) and outlining your frustrations regarding our process and lack of service.
Thank you for bringing to light the inefficiencies in our processes and personnel.
Your complaint was sent to the relevant managers to implement measures to curb re-occurrence of such an incident.
We trust that your complaint will inspire positive response from our teams.
I trust that you will find interest in our products in future.
Thanks and kind regards,
Paul Makwea
Ambledown Financial Services (Pty) Ltd