Horrible service experience

Lack of empathy and a run around thats what Ambledown is about, I have had to call the callcentre more than 10 times explaining the same situation and even after all the documents are sent through they reject or do not assess claims correctly, I have had the Gap cover for almost 5 years now and they have never given me the run around like this, the services is appalling and no one can give you a proper answer , I am having to phone all over for information already provided.I paid a co payment and the Gap cover refuses to pay this although I have a receipt showing the same.The last of service speaks alot of the process and i will be reviewing to move this policy due to the lack of service.