1 reviews | Active since Jan 2013
Gap cover service non-existent
I submitted a query on 23 October 2018 to claim for gap cover.
Now, almost a month later, and after several emails asking if they have received my documents and if it is correct, I am getting to the point where all the documents are submitted (I think - I don't really know what they are doing on their side - definitely not communicating with me).
However, since the 23rd of October, I am getting no response from the consultant (Veronica), and a recent response on my question of what the status of the claim is, is "yes"? I am assuming she did not really read my mail.
Overall, the service at Ambledown is extremely poor and I can't believe I am actually paying for such a lack of service. Should be *******.
Currently, I don't really know what will happen with the claim, when it will happen, if anything will happen, or if they have all my documents. I presume they will respond in a few weeks and let me know there is outstanding documents.
Also, I submitted my first request on 23 October specifically to make sure that we can sort the documentation out and give them time to process the claim, now the doctors I need to pay are also getting frustrated with me, thanks Ambledown.
Don't bother using them as your gap cover provider, take it from me...
Thank you for your email below.
We did a follow up on your claim and acknowledge that in some areas the claim could have been handled better.
We also note that you did not submit all the required claim documents up until yesterday, after receiving assistance from Veronica. Regrettably some of the assertions made above are not entirely correct.
The claims assessment period is a maximum of 14 days from receipt of all the required documents. Failure to provide all applicable documentation will cause undue delay in the processing of your claim.
The claim has since been finalised and you will receive confirmation of settlement in your personal email box.
In future please direct the query to the relevant workflow box: ∞ Tel: *** or *** ∞ *** – policy administration related query; ∞ *** – claim administration related query ; ∞ *** - policy query; ∞ *** – compliments, suggestions, complaints
I apologise for the delay, incovenience and frustrations caused.
Thank you for your continued support and trust that our next interaction will be positive.
I trust that you will find the above to be sufficient and in order. Thanks and kind regards, Paul Makwea Risk and Compliance | Ambledown Financial Services (Pty) Ltd | www.ambledown.co.za
Thank you for your email below.
We did a follow up on your claim and acknowledge that in some areas the claim could have been handled better.
We also note that you did not submit all the required claim documents up until yesterday, after receiving assistance from Veronica. Regrettably some of the assertions made above are not entirely correct.
The claims assessment period is a maximum of 14 days from receipt of all the required documents. Failure to provide all applicable documentation will cause undue delay in the processing of your claim.
The claim has since been finalised and you will receive confirmation of settlement in your personal email box.
In future please direct the query to the relevant workflow box: ∞ Tel: *** or *** ∞ *** – policy administration related query; ∞ *** – claim administration related query ; ∞ *** - policy query; ∞ *** – compliments, suggestions, complaints
I apologise for the delay, incovenience and frustrations caused.
Thank you for your continued support and trust that our next interaction will be positive.
I trust that you will find the above to be sufficient and in order. Thanks and kind regards, Paul Makwea Risk and Compliance | Ambledown Financial Services (Pty) Ltd | www.ambledown.co.za