GAP Cover - No response on Claim.
<p>They were fast to sell me cover, but are not answering emails after I claimed a month ago.</p> <p> </p> <p>Ref: QNO035541 - CJ Pieterse - GAPT ********** - 2016/85028</p> <p> </p> <p>I have sent the required info 5 times and phoned twice. Promises on phone but no action.</p> <p> </p> <p>Looks more and more like a ****.</p>
Dear chris-pieterse
I apologise for the unfulfilled promises made by our employees telephonically.
Our claims team have made contact with you today to resolve your claims query. Your claim should be resolved as soon as we receive the outstanding information (medical aid statement) as requested. If the matter is not resolved within 3 days from sending us the medical aid statement, please send a complaint to ***.
Yours faithfully
Johan Tait, Joint Managing Director
Dear chris-pieterse
I apologise for the unfulfilled promises made by our employees telephonically.
Our claims team have made contact with you today to resolve your claims query. Your claim should be resolved as soon as we receive the outstanding information (medical aid statement) as requested. If the matter is not resolved within 3 days from sending us the medical aid statement, please send a complaint to ***.
Yours faithfully
Johan Tait, Joint Managing Director