R
Randall
1 reviews | Active since Mar 2022
28 Jun 2023, 17:55
Gap cover ****mers
Put so much trust in them after their nice speech, but here we are writing a review regarding feedback on a claim. So as a consumer or client you have to run around calling Cubix or Ambledown to get updates which they can not even do they only send you automated responses. When you get hold of Ambledown employee they will listen and promise someone will contact you soon what a joke. If any person reads this can you recommend where I can lodge a formal complaint should it go to National Consumer Commision, Ombudsman or a Law firm this is a really big consumer rights violation, please I am tired of being sent from pillar to post. My email is ***.
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Replies (1)0
Replies (1)Ambledown's replyOfficial
22 Mar 2024, 10:16 Dear Randall,
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/054046. We note from the claims history on your portfolio that, subsequent assessments have been finalised within the turnaround time as per SLA.
I thank you for your patience and understanding.
The teams have been hard at work, and it remains work in progress with the aim to constantly improve the overall customer experience.
We stay committed.
Looking forward to more positive engagements with you.
Yours Sincerely
Paul Makwea
***
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/054046. We note from the claims history on your portfolio that, subsequent assessments have been finalised within the turnaround time as per SLA.
I thank you for your patience and understanding.
The teams have been hard at work, and it remains work in progress with the aim to constantly improve the overall customer experience.
We stay committed.
Looking forward to more positive engagements with you.
Yours Sincerely
Paul Makwea
***
Best regards,
Ambledown's reply22 Mar 2024, 10:16
Official
Dear Randall,
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/054046. We note from the claims history on your portfolio that, subsequent assessments have been finalised within the turnaround time as per SLA.
I thank you for your patience and understanding.
The teams have been hard at work, and it remains work in progress with the aim to constantly improve the overall customer experience.
We stay committed.
Looking forward to more positive engagements with you.
Yours Sincerely
Paul Makwea
***
Thank you for the review above.
We regret the experience and thank you for your co-operating with us to the point of resolution.
The claim was assessed and finalised under reference 2023/054046. We note from the claims history on your portfolio that, subsequent assessments have been finalised within the turnaround time as per SLA.
I thank you for your patience and understanding.
The teams have been hard at work, and it remains work in progress with the aim to constantly improve the overall customer experience.
We stay committed.
Looking forward to more positive engagements with you.
Yours Sincerely
Paul Makwea
***
Best regards,
