Gap cover claims poor service
Ambledown provides very poor service and does not follow up on claims even when submitting all the relevent documents. I have submitted my documents a few times and even to the person(simone) who was handling the claim and get no joy. Everytime i call i get told there are documents missing yet when you guys check correctly then u see that all documents are attached.
Dear Mr Sherwyn Stalls,
Thank you for the message that you submitted.
- We regret the experienced that you endured and trust that your future interaction(s) with our office will be seamless;
- We note that the communication could have been clearer and quicker;
- We note that subsequent to this notification you were assisted by the Support Team (Ms Lucia);
- Thank you for the documents that you sent through earlier today;
- I confirm that Ms Simone has since finalised the assessment of the claim and it is pending quality checks and authorisation;
- Should all be positive, the claim will be finalised in this week still. Communication will be generated and sent to your email address on record.
I trust that you will find the above to be sufficient and in order.
Thanks and kind regards,
Paul Makwea
Ambledown Financial Services (Pty) Ltd
Dear Mr Sherwyn Stalls,
Thank you for the message that you submitted.
- We regret the experienced that you endured and trust that your future interaction(s) with our office will be seamless;
- We note that the communication could have been clearer and quicker;
- We note that subsequent to this notification you were assisted by the Support Team (Ms Lucia);
- Thank you for the documents that you sent through earlier today;
- I confirm that Ms Simone has since finalised the assessment of the claim and it is pending quality checks and authorisation;
- Should all be positive, the claim will be finalised in this week still. Communication will be generated and sent to your email address on record.
I trust that you will find the above to be sufficient and in order.
Thanks and kind regards,
Paul Makwea
Ambledown Financial Services (Pty) Ltd