DL
Devan L
1 reviews | Active since Sept 2020
22 Feb 2023, 07:51
Gap cover claim
Extremely disappointed with the claims department and company, I've been a client for many year now. 6 months ago i had a claim and to date claim has not been paid. I understand company was taken over but I was asked to sign a form and was then promised payment. I have emailing trailing from 6 months. Some emails even promised payment will be done in a week which was 4 months ago. Customer service takesl weeks to reply to emails , When you phone through they can't help you. I have a bill outstanding at doctor for 6 months now. They still debit my account every month with no issues .
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Ambledown's replyOfficial
04 Apr 2023, 09:55Dear Mr Devan Lucas,
Thank you for the review and the email exchanges.
Regrettably the situation has not changed in your case, however significant progress has been made with some claims.
We believe that same will be achieved for you.
Regrettably the situation has not changed in your case, however significant progress has been made with some claims.
We believe that same will be achieved for you.
As per email shared, your claim is verified to be valid, however with Constantia’s liquidation we are not able to process payment, yet.
Constantia remained the underwriter on the policy until 31 August 2022, with Guardrisk taking over cover from 01 September 2022.
It should be noted that neither Ambledown nor the new insurer’s (Guardrisk Insurance Company Limited) are liable for the claim in question.
Ambledown is applying for independent additional funding to pay these claims as its commitment to its policyholders and not an admission of liability. These funds are an extraordinary sacrifice to Ambledown, and funding the various tranches requires time. Delays are unavoidable as funding at this level is extremely difficult and time consuming.
The arrangement to settle charges with the providers remains yours.
We appeal for your patience as we try to resolve the delays with funding.
Please lookout for further updates that will be shared with you on email.
Yours Sincerely,
Please lookout for further updates that will be shared with you on email.
Yours Sincerely,
Paul Makwea|***
Ambledown's reply04 Apr 2023, 09:55
Official
Dear Mr Devan Lucas,
Thank you for the review and the email exchanges.
Regrettably the situation has not changed in your case, however significant progress has been made with some claims.
We believe that same will be achieved for you.
Regrettably the situation has not changed in your case, however significant progress has been made with some claims.
We believe that same will be achieved for you.
As per email shared, your claim is verified to be valid, however with Constantia’s liquidation we are not able to process payment, yet.
Constantia remained the underwriter on the policy until 31 August 2022, with Guardrisk taking over cover from 01 September 2022.
It should be noted that neither Ambledown nor the new insurer’s (Guardrisk Insurance Company Limited) are liable for the claim in question.
Ambledown is applying for independent additional funding to pay these claims as its commitment to its policyholders and not an admission of liability. These funds are an extraordinary sacrifice to Ambledown, and funding the various tranches requires time. Delays are unavoidable as funding at this level is extremely difficult and time consuming.
The arrangement to settle charges with the providers remains yours.
We appeal for your patience as we try to resolve the delays with funding.
Please lookout for further updates that will be shared with you on email.
Yours Sincerely,
Please lookout for further updates that will be shared with you on email.
Yours Sincerely,
Paul Makwea|***