MU
Mark U
1 reviews | Active since Jan 2022
20 Dec 2022, 11:05
Explanation and delay in response very laboured.
Payment expected is now 3 months outstanding.
Helpful (0)
Replies (1)0
Replies (1)
Ambledown's replyOfficial
20 Dec 2022, 13:06Dear Mark U,
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
The current state of affairs is not the norm.
The claim is assessed under reference number 2022/085398. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
The current state of affairs is not the norm.
The claim is assessed under reference number 2022/085398. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply20 Dec 2022, 13:06
Official
Dear Mark U,
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
The current state of affairs is not the norm.
The claim is assessed under reference number 2022/085398. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. We regret and apologise for the negative experience, the frustrations and challenges experienced.
Thank you for your support over the years.
The current state of affairs is not the norm.
The claim is assessed under reference number 2022/085398. As you may be aware from previous reviews on this platform, and direct communication to you, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***