CP
Carel P
1 reviews | Active since Mar 2021
08 Mar 2021, 09:47
Even in hard times, no customer support
My Father passed away in Jan 2021, we were assured that the claims for before his passing would be paid for but until today the 8th of March, we are still waiting for payments for the claims. It is putting our credibility in a poor light due to medical practitioners now looking at us as not responding in time. With numerous follow ups with calls and emails, we still did not get any credible feedback on when this Insurer will pay the claims. Really poor Customer satisfaction.
Helpful (0)
Replies (3)0
Replies (3)
Ambledown's replyOfficial
08 Mar 2021, 10:12Dear Carel P
Thank you for the review above.
Regrettably you did not provide any reference that I can use to locate your father's policy.
Estate late claims are generally tricky and tend to take longer to finalise as they involve Executors etc.
I can assure you that we care and I will make contact with you outside of this platform to assist you further and hopefully resolve your query.
Yours Sincerely,
Paul Makwea
***********
Thank you for the review above.
Regrettably you did not provide any reference that I can use to locate your father's policy.
Estate late claims are generally tricky and tend to take longer to finalise as they involve Executors etc.
I can assure you that we care and I will make contact with you outside of this platform to assist you further and hopefully resolve your query.
Yours Sincerely,
Paul Makwea
***********
Ambledown's reply08 Mar 2021, 10:12
Official
Dear Carel P
Thank you for the review above.
Regrettably you did not provide any reference that I can use to locate your father's policy.
Estate late claims are generally tricky and tend to take longer to finalise as they involve Executors etc.
I can assure you that we care and I will make contact with you outside of this platform to assist you further and hopefully resolve your query.
Yours Sincerely,
Paul Makwea
***********
Thank you for the review above.
Regrettably you did not provide any reference that I can use to locate your father's policy.
Estate late claims are generally tricky and tend to take longer to finalise as they involve Executors etc.
I can assure you that we care and I will make contact with you outside of this platform to assist you further and hopefully resolve your query.
Yours Sincerely,
Paul Makwea
***********
CP
Carel P's updateReviewer Update
08 Mar 2021, 10:27Hi Paul,
Happy to share the policy ***. Regarding the comment on estate, this is not related, the claims was still for medical attention for GAP cover before his passing, still pending though. Even just a basic feedback on reply or phone saying they busy attending or processing is more than what we are currently getting, which is no reply on email or phone calls on the process.
This is most certainly the quickest Ambledown rep**** to a message from my interaction from start Jan. Hope to get this resolved quickly.
Happy to share the policy ***. Regarding the comment on estate, this is not related, the claims was still for medical attention for GAP cover before his passing, still pending though. Even just a basic feedback on reply or phone saying they busy attending or processing is more than what we are currently getting, which is no reply on email or phone calls on the process.
This is most certainly the quickest Ambledown rep**** to a message from my interaction from start Jan. Hope to get this resolved quickly.
CP
Carel P's update08 Mar 2021, 10:27
Reviewer Update
Hi Paul,
Happy to share the policy ***. Regarding the comment on estate, this is not related, the claims was still for medical attention for GAP cover before his passing, still pending though. Even just a basic feedback on reply or phone saying they busy attending or processing is more than what we are currently getting, which is no reply on email or phone calls on the process.
This is most certainly the quickest Ambledown rep**** to a message from my interaction from start Jan. Hope to get this resolved quickly.
Happy to share the policy ***. Regarding the comment on estate, this is not related, the claims was still for medical attention for GAP cover before his passing, still pending though. Even just a basic feedback on reply or phone saying they busy attending or processing is more than what we are currently getting, which is no reply on email or phone calls on the process.
This is most certainly the quickest Ambledown rep**** to a message from my interaction from start Jan. Hope to get this resolved quickly.
Ambledown's replyOfficial
08 Mar 2021, 14:03Dear Carel P
I thank you for your prompt response and the policy reference.
The claim has been escalated.
I will provide feedback through email.
I apologise for the lack of feedback and the negative experience.
I thank you for your continued support, patience and understanding whilst I am attending to your query.
Yours Sincerely,Paul Makwea
***********
I thank you for your prompt response and the policy reference.
The claim has been escalated.
I will provide feedback through email.
I apologise for the lack of feedback and the negative experience.
I thank you for your continued support, patience and understanding whilst I am attending to your query.
Yours Sincerely,Paul Makwea
***********
Ambledown's reply08 Mar 2021, 14:03
Official
Dear Carel P
I thank you for your prompt response and the policy reference.
The claim has been escalated.
I will provide feedback through email.
I apologise for the lack of feedback and the negative experience.
I thank you for your continued support, patience and understanding whilst I am attending to your query.
Yours Sincerely,Paul Makwea
***********
I thank you for your prompt response and the policy reference.
The claim has been escalated.
I will provide feedback through email.
I apologise for the lack of feedback and the negative experience.
I thank you for your continued support, patience and understanding whilst I am attending to your query.
Yours Sincerely,Paul Makwea
***********