Disgusting service

They do not deserve a 1 star however there is no option to give them a minus rating. In March I wrote a review about my claims and miraculously they responded the same Day however the outcome was ludicrous. In January 2022 I had two eye surgeries, in theater with anesthetist and sisters and an Specialist surgeon, The one was for the right eye 24th Jan and the left eye 31st Jan. Same Doctors, Theater and everything else was the same . Ambledown paid the shortfall for the surgery of the 31st Jan but repudiated the claim for the 24th Jan, After my review they came back asking for medical aid statements from the 8th of Dec which was not relevant because they repudiate the claim for when I had Covid and was treated in hospital for the day, which I accepted. However I find the it most ridiculous that they will not pay the shorfall for the surgery of 24th of Jan, but paid for the same procedure 31st of Jan. I must admit that this is the worst company to deal with in terms of accesibiilty to anyone in authority , knowledge levels of staff and the total incompetence of the accessors. Ambledown gives a bad name to all Gap cover companies. Ambledown sent us a letter this week advising us that they do not pay claims out of surgery, that I understand but this claim was in surgery.