DM
Debra M
1 reviews | Active since May 2019
06 Apr 2021, 14:30
DISGUSTING CUSTOMER SERVICE - STAY AWAY!!!!!
I WILL NEVER recommend Ambledown to anyone interested in taking out gap-cover. The service is absolutely shocking and disappointing. The dissatisfaction I have received, the stalling tactics and the blatant ignoring of my many emails, after being a loyal paying customer for many years is definitely a story for the Devi Show and Wendy Nola - which I will be forwarding onto them. I'm in the service industry, so I am definitely aware of what bad service looks like...which is what I've been receiving from Ambledown for over a month now.
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Ambledown's replyOfficial
07 Apr 2021, 09:37 Dear Ms Debra M,
Thank you for your review. I regret and apologise for the negative experience that you went through as outlined.
The team is attending to the claims and we trust to provide you with feedback by the latest end of business, tomorrow Thursday. 08 April 2021.Further correspondence will be through email. We trust that the negative experience is short lived and our internal interventions will yield a better experience in future. however should you feel that you need to register a complaint, please send an email to compliance'@ambledown.co.za
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***
Thank you for your review. I regret and apologise for the negative experience that you went through as outlined.
The team is attending to the claims and we trust to provide you with feedback by the latest end of business, tomorrow Thursday. 08 April 2021.Further correspondence will be through email. We trust that the negative experience is short lived and our internal interventions will yield a better experience in future. however should you feel that you need to register a complaint, please send an email to compliance'@ambledown.co.za
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***
Ambledown's reply07 Apr 2021, 09:37
Official
Dear Ms Debra M,
Thank you for your review. I regret and apologise for the negative experience that you went through as outlined.
The team is attending to the claims and we trust to provide you with feedback by the latest end of business, tomorrow Thursday. 08 April 2021.Further correspondence will be through email. We trust that the negative experience is short lived and our internal interventions will yield a better experience in future. however should you feel that you need to register a complaint, please send an email to compliance'@ambledown.co.za
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***
Thank you for your review. I regret and apologise for the negative experience that you went through as outlined.
The team is attending to the claims and we trust to provide you with feedback by the latest end of business, tomorrow Thursday. 08 April 2021.Further correspondence will be through email. We trust that the negative experience is short lived and our internal interventions will yield a better experience in future. however should you feel that you need to register a complaint, please send an email to compliance'@ambledown.co.za
I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea
***