Declining a claim with incorrect information

Dear Poppy N,
 
I trust that this reply will find you well.

Thank you for the review submitted.

We sincerely empathise with and apologise for the challenges you encountered during the claims process.

Several claims have been paid to date; we are however reviewing the submissions to ensure that all valid claims are paid. 
We truly appreciate your patience, understanding, and continued support throughout this journey.

We look forward to a more positive experience in our future interactions.
Yours Sincerely
  
Paul Makwea
***
Ambledown Financial Services (Pty) Ltd