SL
Sanita L
1 reviews | Active since Sept 2018
10 Nov 2022, 11:02
Consumers do not use Ambledown
I submitted a claim in July still awaiting payment. To use in trying to phone forbthey do not answer calls. No point in emailing for they dont respond.
Helpful (0)
Replies (3)0
Replies (3)
Ambledown's replyOfficial
10 Nov 2022, 12:51Dear Sanita L,
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your email; you may reply to the email for any concerns that you may have. The claim is assessed under the reference number 2022/082818. We are experiencing delays with releasing the Constantia claims following its liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims.
Claims are being processed for payment according to date authorised. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your email; you may reply to the email for any concerns that you may have. The claim is assessed under the reference number 2022/082818. We are experiencing delays with releasing the Constantia claims following its liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims.
Claims are being processed for payment according to date authorised. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply10 Nov 2022, 12:51
Official
Dear Sanita L,
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your email; you may reply to the email for any concerns that you may have. The claim is assessed under the reference number 2022/082818. We are experiencing delays with releasing the Constantia claims following its liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims.
Claims are being processed for payment according to date authorised. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your email; you may reply to the email for any concerns that you may have. The claim is assessed under the reference number 2022/082818. We are experiencing delays with releasing the Constantia claims following its liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims.
Claims are being processed for payment according to date authorised. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
SL
Sanita L's updateReviewer Update
10 Nov 2022, 15:49Dear Mr Makwea
Please do not try to pie me or consumers with more excuses. How is it that 4 of the 5 claims submitted on the same day could be paid except this one claim. I will refer this matter to the ombudsman and NCR. Perhaps they have better excuses.
Please do not try to pie me or consumers with more excuses. How is it that 4 of the 5 claims submitted on the same day could be paid except this one claim. I will refer this matter to the ombudsman and NCR. Perhaps they have better excuses.
SL
Sanita L's update10 Nov 2022, 15:49
Reviewer Update
Dear Mr Makwea
Please do not try to pie me or consumers with more excuses. How is it that 4 of the 5 claims submitted on the same day could be paid except this one claim. I will refer this matter to the ombudsman and NCR. Perhaps they have better excuses.
Please do not try to pie me or consumers with more excuses. How is it that 4 of the 5 claims submitted on the same day could be paid except this one claim. I will refer this matter to the ombudsman and NCR. Perhaps they have better excuses.
Ambledown's replyOfficial
27 Nov 2022, 06:50Dear Sanila L,
Thank you for the email exchanges since the note below and your latest review.
I trust that you have received the payment following settlement earlier in the week.
The liquidation of Constantia has without doubt impacted the time taken for claim resolution in relation to those claims that were still in the system and the service date occurred before 1 September 2022.
We are sorry for all the inconvenience that these delays may have caused you.
For new claims the claim resolution process is generally being managed within the stated SLA’s.
With this we believe that your future interaction will be positive. We are humbled by your continued support and understanding over the recent months.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for the email exchanges since the note below and your latest review.
I trust that you have received the payment following settlement earlier in the week.
The liquidation of Constantia has without doubt impacted the time taken for claim resolution in relation to those claims that were still in the system and the service date occurred before 1 September 2022.
We are sorry for all the inconvenience that these delays may have caused you.
For new claims the claim resolution process is generally being managed within the stated SLA’s.
With this we believe that your future interaction will be positive. We are humbled by your continued support and understanding over the recent months.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply27 Nov 2022, 06:50
Official
Dear Sanila L,
Thank you for the email exchanges since the note below and your latest review.
I trust that you have received the payment following settlement earlier in the week.
The liquidation of Constantia has without doubt impacted the time taken for claim resolution in relation to those claims that were still in the system and the service date occurred before 1 September 2022.
We are sorry for all the inconvenience that these delays may have caused you.
For new claims the claim resolution process is generally being managed within the stated SLA’s.
With this we believe that your future interaction will be positive. We are humbled by your continued support and understanding over the recent months.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for the email exchanges since the note below and your latest review.
I trust that you have received the payment following settlement earlier in the week.
The liquidation of Constantia has without doubt impacted the time taken for claim resolution in relation to those claims that were still in the system and the service date occurred before 1 September 2022.
We are sorry for all the inconvenience that these delays may have caused you.
For new claims the claim resolution process is generally being managed within the stated SLA’s.
With this we believe that your future interaction will be positive. We are humbled by your continued support and understanding over the recent months.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***