VN
Vilna N
1 reviews | Active since Feb 2022
20 Oct 2025, 14:59
Claims
Submitted a claim, within 5 days they came back to me, and told me the claims they are not going to pay. But it's been 11 days now that they don't release payment on the claims they are going to pay.
Every day I receive a email to tell me they have all my paperwork, the next email I receive is to tell me they have not received my claim forms. And need it again. I have send it to them 4 times.
I think it's only to delay payment. Never have I ever experienced more incompetence in my life.
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Replies (1)
Ambledown's replyOfficial
29 Oct 2025, 14:34Dear Vilna N,
I trust that this reply will find you well.
Thank you for the review submitted.
We apologise for the negative experience on your claims.
Thank you for the review submitted.
We apologise for the negative experience on your claims.
According to our records, several of the claims are assessed and finalized with outcome communicated to you through the relevant email correspondence.
The assessment period is a maximum of 14 days from receipt of all the claims supporting documents. The last of the claims should be finalized this week.
We truly appreciate your patience, understanding, and continued support throughout.
Should you require further assistance, please reply by email to ***.
We look forward to a more positive experience in our future interactions.
We look forward to a more positive experience in our future interactions.
Ambledown's reply29 Oct 2025, 14:34
Official
Dear Vilna N,
I trust that this reply will find you well.
Thank you for the review submitted.
We apologise for the negative experience on your claims.
Thank you for the review submitted.
We apologise for the negative experience on your claims.
According to our records, several of the claims are assessed and finalized with outcome communicated to you through the relevant email correspondence.
The assessment period is a maximum of 14 days from receipt of all the claims supporting documents. The last of the claims should be finalized this week.
We truly appreciate your patience, understanding, and continued support throughout.
Should you require further assistance, please reply by email to ***.
We look forward to a more positive experience in our future interactions.
We look forward to a more positive experience in our future interactions.