Claim still not sorted

<p>My daughter fell on her head 24-09-2016 (open to the scull). We obviously went to the ER.</p> <p><br />I submitted a claim to Ambledown end of November 2016. The Xrays part of the claim was paid to me. <br />However, I have been calling and emailing since then regarding the ER part of the claim. <br />On 19-12-2016 I was told to email the medical aid statement to confirm we did not claim from them, which I did.</p> <p>On 10-01-2017 I phoned and spoke to Simon, who is handling the claim, and he confirmed they received the statement and will have an answer for me regarding the claim the next day, 11-01-2017. <br />I have been holding on for the call centre now for almost 45 minutes - all our agents are currently busy!! How is this possible? <br />I have had no feedback regarding the ER part of the claim. <br /><br />Can someone please respond to my emails and explain why the claim has not been settled yet? <br /><br />Natasha de Villiers</p>