MJ
Melody J
1 reviews | Active since Aug 2014
31 May 2021, 08:44
Claim R7000+ short paid!!
Claim short-paid with R7000+. No breakdown statement received, after which I was promised to get it on Friday, followed up 3 times since Friday, over weekend and this morning - no response from client and risk compliance - Paul Makwea. Called and got put on hold for 10+ minutes by claims consultant. Called again and spoke to helpful lady, but the amounts she confirmed via telephone did not match up with the claimed amounts. I am really beyond frustrated!!! I don't have R7000+ that was paid out of pocket to just write-off. This is unacceptable!! Please call me urgently on *** to sort this out!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Ambledown's replyOfficial
31 May 2021, 10:34Dear Melody J,
Thank you for confirming the fact that we settled your claim within the turnaround times by end of business on Friday instead of end of business today.
I am sure you will agree that we deserve more than just one star.
Today is the first working day of the week, In my feedback response on email sent late on Thursday, I did allude to the breakdown to be provided electronically upon updating the claim system with confirmation of successful transmission of payment. The bank feedback file for payments processed at the end of business on Friday, could only be imported back into the policy system this morning (after receiving feedback from the various banking providers) to generate settlement letters.
As per the paragraph above the feedback can only be done today. You have since received the breakdown.
I acknowledge the email on the short payment and will have to investigate and revert.
The Ambledown Team will continue to serve you diligently and privately as we have done to now,.
Further feedback will be provided through your private email.
Yours Sincerely,
Paul Makwea
Thank you for confirming the fact that we settled your claim within the turnaround times by end of business on Friday instead of end of business today.
I am sure you will agree that we deserve more than just one star.
Today is the first working day of the week, In my feedback response on email sent late on Thursday, I did allude to the breakdown to be provided electronically upon updating the claim system with confirmation of successful transmission of payment. The bank feedback file for payments processed at the end of business on Friday, could only be imported back into the policy system this morning (after receiving feedback from the various banking providers) to generate settlement letters.
As per the paragraph above the feedback can only be done today. You have since received the breakdown.
I acknowledge the email on the short payment and will have to investigate and revert.
The Ambledown Team will continue to serve you diligently and privately as we have done to now,.
Further feedback will be provided through your private email.
Yours Sincerely,
Paul Makwea
Ambledown's reply31 May 2021, 10:34
Official
Dear Melody J,
Thank you for confirming the fact that we settled your claim within the turnaround times by end of business on Friday instead of end of business today.
I am sure you will agree that we deserve more than just one star.
Today is the first working day of the week, In my feedback response on email sent late on Thursday, I did allude to the breakdown to be provided electronically upon updating the claim system with confirmation of successful transmission of payment. The bank feedback file for payments processed at the end of business on Friday, could only be imported back into the policy system this morning (after receiving feedback from the various banking providers) to generate settlement letters.
As per the paragraph above the feedback can only be done today. You have since received the breakdown.
I acknowledge the email on the short payment and will have to investigate and revert.
The Ambledown Team will continue to serve you diligently and privately as we have done to now,.
Further feedback will be provided through your private email.
Yours Sincerely,
Paul Makwea
Thank you for confirming the fact that we settled your claim within the turnaround times by end of business on Friday instead of end of business today.
I am sure you will agree that we deserve more than just one star.
Today is the first working day of the week, In my feedback response on email sent late on Thursday, I did allude to the breakdown to be provided electronically upon updating the claim system with confirmation of successful transmission of payment. The bank feedback file for payments processed at the end of business on Friday, could only be imported back into the policy system this morning (after receiving feedback from the various banking providers) to generate settlement letters.
As per the paragraph above the feedback can only be done today. You have since received the breakdown.
I acknowledge the email on the short payment and will have to investigate and revert.
The Ambledown Team will continue to serve you diligently and privately as we have done to now,.
Further feedback will be provided through your private email.
Yours Sincerely,
Paul Makwea