1 reviews | Active since Mar 2009
BAD SERVICE
Why do they take your money every month but with your first claim they refuse to pay. First you get asked for medical aid statement and after sending it 4 times and phoning them a few times. The only communication from there side is asking for statement, not even a email acknowledge receiving the claim. After my email asking them to acknowledge receiving the documents. This kind of service explain why they will do anything not to pay your claim , the one claim they are not paying, the other one they are trying to get discount, I have already paid all the claims, why do they not pay, any they will try anything not to pay. I would like to let people know please do not use this company !! Because of there bad service I understand why they are not on Hello Peter!!
Thank you for the feedback on the product and the claim assessment. I recognise the concern you raise.
Regrettably we do not have enough information through this interaction to allow us to investigate further.
I tried to call you on the cell number provided with no reply.
Kindly forward the claim information to ***, on receipt I will facilitate the response and or resolution to your query.
Thank you for your patience and understanding while we are attending to the query. Thanks and kind regards,Paul Makwea| Risk and Compliance Department | Tel: ***| SwitchBoard ***
Thank you for the feedback on the product and the claim assessment. I recognise the concern you raise.
Regrettably we do not have enough information through this interaction to allow us to investigate further.
I tried to call you on the cell number provided with no reply.
Kindly forward the claim information to ***, on receipt I will facilitate the response and or resolution to your query.
Thank you for your patience and understanding while we are attending to the query. Thanks and kind regards,Paul Makwea| Risk and Compliance Department | Tel: ***| SwitchBoard ***
Thank you for your prompt response.
An email was sent earlier today, i will handle the matter off this platform going forward.
Thanks and kind regards,Paul Makwea| Risk and Compliance Department | Tel: ***| SwitchBoard ***
Thank you for your prompt response.
An email was sent earlier today, i will handle the matter off this platform going forward.
Thanks and kind regards,Paul Makwea| Risk and Compliance Department | Tel: ***| SwitchBoard ***